PRIVACY POLICY
Lino d.o.o. understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.hotel-cardo.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Pleas – e read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site AND/OR you will be required to read and accept this Privacy Policy
1. DEFINITIONS AND INTERPRETATION
In this Policy the following terms shall have the following meanings:
„Account“- means an account required to access and/or use certain areas and features of Our Site
„Cookie“ – means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below
„Cookie law“- means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
2. INFORMATION ABOUT US
Our Site is owned and operated by Lino d.o.o., a limited company registered in Croatia on Commercial Court in Split MBS 060258386
Registered address: Put Žnjana 3 E, 21000 Split.
VAT number: 54293018619
Data Protection Officer:
E-mail Address: info@hotel-cardo.com
Postal Address: Put Žnjana 3 E, 21000 Split
3. WHAT DOES THIS POLICY COVER?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. WHAT IS PERSONAL DATA?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. WHAT ARE MY RIGHTS?
Under the GDPR, you have the following rights, which we will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
The right to access the personal data we hold about you. Part 13 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and provide better user experience. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Data Protection Officer.
6. WHAT DATA DO WE COLLECT?
Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies and our Cookie Policy):
Contact information (such as name, email address, mailing address, and phone number, date of birth, profession);
Payment information (including payment card numbers, billing address, and bank account information);
Demographic data (such as age, gender, country, and preferred language);
Information related to your reservation, stay, or visit to a Lino d.o.o. property (where you have stayed, date of arrival and departure, and goods and services purchased);
Loyalty program member information, profile or password details and any copies of your correspondence if you contact us
Copies of your correspondence if you contact us;
Your interests and preferences;
Information collected through the use of closed circuit television systems, card key and other security systems; and
Information related to your use and interaction with our website like IP address, location, web browser type and version, operating system, a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
7. HOW DO YOU USE MY PERSONAL DATA?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will and may be used for the following purposes:
Information You Give Us: We receive and store information you enter on our website or give us in any other way, including, for example, when you stay as a guest at hotels managed by us. You decide how much information to share with us in most cases, but not sharing required information may limit your ability to engage in certain activities, such as payment information required to complete your reservation. If you submit any personal information relating to another person (e.g., if you make a reservation for another individual), you represent that you are authorised by that person to do so and to permit us to use the information in accordance with this Privacy Policy. You also represent that the information you provide is accurate.
Automatic Information: When you use or interact with our website and/or use any apps that we may make available on our website, we receive and store information generated by your activity and information automatically collected from your browser or mobile device. For example, like many websites, we obtain certain information when your web browser accesses our website including your IP address, browser type, operating system, mobile network data, pages viewed and access times. This information helps us to communicate with our customers and better understand them.
Security Systems: When you visit our managed properties, information may be collected about you through such properties’ closed circuit television systems, electronic key cards and other security systems.
Information from Other Sources: We may receive information about you from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your travel agent, airline, credit card, and other partners.
Age Limitations: Lino d.o.o. does not knowingly collect personally identifiable information from our websites from any person under the age of 18. Lino d.o.o. may collect personally identifiable information from people under the age of 18 as part of the guest registration process, but always with the consent of such person’s parent or guardian.
Providing and managing your Account
Providing and managing your access to Our Site
Personalising and tailoring your experience on Our Site
Delivering our services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by clicking on the UNSUBSCRIBE link in the email footer or sending us a personal email asking us to unsubscribe you.
Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and telephone and text message and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We use automated system[s] for carrying out certain kinds of decision-making and providing better user experience. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 15. The following automated decision-making method(s) may be used:
If you fill out a web form on our site, your information will be stored in our CMS and CRM system and some amount of your past browsing on our site may be available to us to determine your interests. We may use this information to more effectively engage with you and improve our site. However, if you use private browsing, you may provide us your information without making your past browsing activity available to us. If you do not wish for us to have your personal information, please do not fill out any of the web forms on this site.
If you provide your email address and consent for email marketing, some information is collected about when/if the email was opened and what links were clicked. This information is used to assess the engagement and success of an email campaign. Clicking on a link in any of these emails may cause you to be personally identified on our site and may cause some part of your past browsing history on our site to be available to our personnel so we may more effectively engage with you and improve our site. If you do not wish for this tracking to occur, you can unsubscribe from our mailings or use private browsing mode to avoid tracking.
8. HOW LONG WILL YOU KEEP MY PERSONAL DATA?
To the extent permissible by applicable law, we will retain your personal information for such period as necessary to satisfy or to fulfill the following:
the purposes for which that personal information was provided,
an identifiable and ongoing business need, including record keeping,
a specific legal or regulatory requirement, and/or
a requirement to retain records that may be relevant to any notified regulatory investigations or active legal proceedings
Where there is no sufficient justification to retain such personal information, such personal information will be safely and securely deleted, disposed of, anonymised and/or blocked.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. At the time we no longer need your personal information for any business or legal purpose, we will delete it. We retain the personal information we process on behalf of our customers as long as we have an agreement with them to process that data, subject always to applicable legal requirements.
